View Points

Artificial Intelligence - A Game Changer in Customer Experience

Today, we all are subjected to campaigns and recommendations that are increasingly accurate and delivered using Machine Learning and AI. As per an IDC report, by 2021, customer engagement AI applications alone would add one trillion dollars to the world economy in the form of increased revenue, lowered expenses and improved productivity.

Why is Artificial Intelligence so disruptive?

Artificial Intelligence (AI) has started impacting our lives, businesses, and the economy in ways unheard of.  Here is my three cents on it.

Alice through the looking glass: On the other side, the IT workforce must be (more) diverse

The myth of the glass ceiling in IT remains a wicked problem. Women have shaped computer science, from Ada Lovelace to Grace Hopper and Mary Lee Berners.

High Availability is the new normal for businesses: Nick Nindra, Stratus

More ‘mission critical’ workloads in the digital world induces companies to be always-on says Nick Nindra, Regional VP APAC at Stratus.

Why autonomous cars won’t be autonomous

The truth is that artificial intelligence is neither artificial nor intelligent. A.I. is made out of people.

Gender inequality in boardrooms is an ugly truth: Geeta Kannan,

With companies claiming to have a gender-diverse workforce across all levels, it seems like Indian enterprises might have finally caught up to speed. But why are reports saying otherwise, asks Geetha Kannan.

Microsoft’s Cortana speaker will go the way of the Zune

Microsoft is doing the same thing with Cortana smart speakers, trying to catch up to market leader Amazon’s Alexa-powered line of smart speakers.

Get ready for an explosion of smartphone innovation

Smartphones are fragile, bulky, distracting, insecure and hard to type on, and they don’t last long on a charge, right? Well, not anymore!

AI will be the real game-changer in insurance

Emerging technologies like IoT, RPA, bots, AR/VR will disrupt the insurance space; but it is artificial intelligence that will revolutionize the entire gamut of operations in the sector.

Partner Content
Winning the connected omnichannel experience game

The physical and digital worlds are converging, and seamless shopping is table stakes for today’s retailers. These are pushing them to create unified experiences for their customers, with intelligent integration of data to customize every interaction.

Partner Content
API-first approach and craftsmanship make a nimble solution

Roadmap to providing an immersive customer experience and the technology that goes behind making Freshworks’ products adaptable and intuitive: Sidharth Malik, Chief Revenue Officer at Freshworks, talks to IDG Media.

Cut costs and enhance security with Layered Banking

Digital banking came with its own set of security apprehensions, thus hampering user experience and limiting customer acceptance. Layered banking evolved as a response to security concerns and to ensure a secure banking environment.