Today, we all are subjected to campaigns and recommendations that are increasingly accurate and delivered using Machine Learning and AI. As per an IDC report, by 2021, customer engagement AI applications alone would add one trillion dollars to the world economy in the form of increased revenue, lowered expenses and improved productivity.
The myth of the glass ceiling in IT remains a wicked problem. Women have shaped computer science, from Ada Lovelace to Grace Hopper and Mary Lee Berners.
More ‘mission critical’ workloads in the digital world induces companies to be always-on says Nick Nindra, Regional VP APAC at Stratus.
With companies claiming to have a gender-diverse workforce across all levels, it seems like Indian enterprises might have finally caught up to speed. But why are reports saying otherwise, asks Geetha Kannan.
Microsoft is doing the same thing with Cortana smart speakers, trying to catch up to market leader Amazon’s Alexa-powered line of smart speakers.
Emerging technologies like IoT, RPA, bots, AR/VR will disrupt the insurance space; but it is artificial intelligence that will revolutionize the entire gamut of operations in the sector.
The physical and digital worlds are converging, and seamless shopping is table stakes for today’s retailers. These are pushing them to create unified experiences for their customers, with intelligent integration of data to customize every interaction.
Roadmap to providing an immersive customer experience and the technology that goes behind making Freshworks’ products adaptable and intuitive: Sidharth Malik, Chief Revenue Officer at Freshworks, talks to IDG Media.
Digital banking came with its own set of security apprehensions, thus hampering user experience and limiting customer acceptance. Layered banking evolved as a response to security concerns and to ensure a secure banking environment.