Smart Communications, the only independent company focused solely on enterprise customer conversations, announced plans to support its SmartCOMM, SmartCORR for Salesforce, and SmartCaaS solutions on the Amazon Web Services (AWS) infrastructure, in addition to its co-located data centers. This decision provides additional deployment flexibility to the company’s already available cloud and hybrid-cloud options.
“The selection of AWS supports our commitment to help our customers deliver the most meaningful customer conversations possible, while adhering to increasingly complicated global data privacy laws,” said Simon Tindal, CTO of Smart Communications. “It also supports our aggressive growth plans, by allowing us to efficiently extend our reach into other regions and giving our customers full flexibility.”
Worldwide spending on public cloud services and infrastructure is forecasted to reach USD 160 billion in 2018, which is an increase of 23.2 percent over 2017. Due to the growing stringency of international privacy and data protection laws, Smart Communications has experienced increased demand to support AWS across APAC and continental Europe and by customers in the U.S. and U.K. that have selected AWS as their cloud deployment model of choice.
AWS provides a reliable, low-cost infrastructure platform in the cloud, with data center locations in the U.S., UK, Europe, Brazil, Singapore, Japan and Australia. Smart Communications will leverage the full complement of the AWS Platform as a Service (PaaS) to provide high quality SaaS operations similar to the co-located data centers the company currently operates in the U.S. and U.K.
“AWS is a mature, scalable and secure globally-enabled environment,” added Tindal. “These factors ensure that the appropriate resources will always be available to meet customers’ fluctuating demands.”
Delivery on the AWS infrastructure will begin rollout to key customers and partners during the third quarter of 2018, with general availability in the fourth quarter.