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What is CRM? Software for managing customer data

Equal parts strategy and technology, customer relationship management (CRM) is about using data to understand your customers—and boost sales.

They had hideous girly posters on the wall in the tea room: Kim Wenn

Kim Wenn recalls her time as a young IT exec computerising manual processes at Australian Paper Manufacturers in Victoria in the 1980s.

What is TOGAF? An enterprise architecture methodology for business

TOGAF is an enterprise architecture framework that helps define business goals and align them with architecture objectives around enterprise software development.

How to find and implement emerging technologies as a CIO

Emerging technologies can be beneficial to your organisation but which one should you look for?

What is an agile coach? A valuable role for organizational change

An agile coach helps organizations implement the agile methodology by developing agile teams and facilitating the organizational culture change necessary for sustained agile success.

Governing automation: How to ensure humans and 'bots' can co-exist

For many organisations and their workers, technology automation is an opportunity and a threat. On one hand, using robotic process automation and other tools creates efficiencies by automating manual and repetitive tasks. On the other, it has the potential to make jobs redundant.

Top network engineer interview questions

The role of a network engineer is extremely important, with any job applicant expected to have knowledge of all the hardware and software that helps make a network function.

Standard Chartered CIO Peter Clark discusses security & innovation challenges

Standard Chartered CIO Peter Clark on disruptive technology, creating a customer-centric culture and innovation challenges facing the multinational banking organisation

By 2020, 1-in-5 healthcare orgs will adopt blockchain; here’s why

Blockchain lets the healthcare industry exchange data in a standard format, automate complex processes and apply AI against large silos of medical data. It might even allow patients to sell their data for rewards.

How to make the most of a tech bootcamp

Bootcamps provide quick access to sought-after skills, but it takes drive and ambition to transform a few months of hands-on instruction into a full-fledged career.

Top bachelors and masters cybersecurity degree programs

These are some of the best on-campus and online cybersecurity degree programs helping to meet the cybersecurity job demand.

CIOs in Southeast Asia: Salary expectations & job description

What are the responsibilities and salary of Chief Information Officers?